Privacy policy

Last updated: July 15, 2026

Privacy Policy

Onyx & Jade Tea Company respects the privacy of our customers, website visitors, wholesale contacts, and others who interact with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit onyxandjadetea.com

  • View or purchase a product

  • Place or attempt to place an order

  • Create or use a customer account

  • Contact us

  • Subscribe to marketing communications

  • Request customer or order support

  • Submit an order claim

  • Submit a wholesale inquiry

  • Interact with us through Shopify, the Shop app, social media, or another service

  • Otherwise interact with Onyx & Jade Tea Company

In this Privacy Policy, “Onyx & Jade Tea Company,” “Onyx & Jade,” “we,” “us,” and “our” refer to the operator of onyxandjadetea.com.

Our online store is hosted by Shopify. Shopify and other authorized providers help us operate our website, process payments, prevent fraud, fulfill orders, communicate with customers, measure performance, personalize eligible services, and provide related ecommerce functions.

By using our website or services, you acknowledge the information practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you provide when you:

  • Place or attempt to place an order

  • Create or use a customer account

  • Subscribe to marketing emails

  • Submit a contact form

  • Request product or order support

  • Report a damaged, missing, delayed, or incorrect order

  • Request a cancellation, replacement, return, or refund

  • Submit a review, photograph, testimonial, or other content

  • Apply for or discuss a wholesale relationship

  • Participate in a survey, promotion, giveaway, event, or company activity

  • Contact us by email, telephone, social media, or another method

This information may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Customer-account information

  • Order number

  • Products purchased or viewed

  • Product preferences

  • Communications with us

  • Photographs or documents submitted for an order claim

  • Wholesale business name and business information

  • Marketing preferences

  • Any other information you voluntarily provide

Payment and Transaction Information

Payment transactions may be processed through Shopify Payments, Shop Pay, PayPal, or another payment method made available during checkout.

Payment providers may collect information such as:

  • Payment-card information

  • Billing information

  • Transaction identifiers

  • Authentication information

  • Information needed to authorize and process payment

  • Fraud, security, and payment-risk information

Onyx & Jade Tea Company does not ordinarily receive or store your complete payment-card number or complete card-security code.

We may receive limited payment and transaction information, including:

  • Card brand

  • Last digits of the payment card

  • Payment status

  • Billing-address verification results

  • Card-security-code verification results

  • Transaction identifiers

  • Fraud-analysis indicators

  • Authentication results

  • Refund information

  • Payment-dispute or chargeback information

Payment providers process information under their own privacy notices, terms, and security practices.

Information Collected Automatically

When you visit or interact with our website, Shopify and our authorized providers may automatically collect information such as:

  • Internet Protocol address

  • Device type

  • Browser type

  • Operating system

  • Language

  • Approximate location

  • Time zone

  • Pages viewed

  • Links and buttons selected

  • Products viewed

  • Searches performed

  • Shopping-cart activity

  • Checkout activity

  • Referring website or source

  • Session information

  • Cookie and similar-technology identifiers

  • Interactions with emails or marketing communications

  • Fraud, security, device, network, and payment-risk indicators

This information may be collected through:

  • Cookies

  • Pixels

  • Tags

  • Software development kits

  • Local storage

  • Server logs

  • Similar technologies

Information Received From Other Sources

We may receive personal information from:

  • Shopify

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Banks and payment-card networks

  • Shipping carriers

  • Fraud-prevention providers

  • Authentication and verification providers

  • Analytics providers

  • Marketing and advertising platforms

  • Email providers

  • Social-media platforms

  • Customer-review services

  • Customer-support applications

  • Business partners

  • Wholesale contacts

  • Publicly available business sources

  • Other vendors used to operate our company

The information received depends on the service, your privacy choices, and your interaction with that provider.

How We Use Personal Information

We may use personal information for the purposes described below.

Providing Products and Services

We may use information to:

  • Operate and display our website

  • Maintain shopping-cart and checkout functions

  • Create and manage customer accounts

  • Process orders and payments

  • Prepare, package, ship, and deliver products

  • Provide tracking and delivery updates

  • Process local pickup orders when offered

  • Provide customer support

  • Respond to product and ingredient questions

  • Process cancellations, replacements, returns, and refunds

  • Maintain order and transaction records

  • Communicate important information about an order or product

  • Provide eligible features through Shopify or the Shop app

Fraud Prevention, Security, and Payment Disputes

We may use information to:

  • Verify payment and order information

  • Review fraud-analysis results

  • Detect unusual ordering or payment activity

  • Compare billing and shipping information

  • Review device, browser, location, and network indicators

  • Contact customers to verify orders

  • Prevent unauthorized account access

  • Detect payment-card testing, payment misuse, fraud, or unlawful activity

  • Delay fulfillment while reasonable verification is pending

  • Cancel and refund an order that cannot be reasonably verified

  • Require signature confirmation or another delivery safeguard

  • Protect our customers, website, payment systems, and company

  • Document product preparation, packaging, shipment, and delivery

  • Respond to payment inquiries, retrieval requests, disputes, and chargebacks

  • Provide relevant transaction and fulfillment evidence to Shopify, payment processors, card networks, banks, carriers, insurers, or other authorized parties

We do not use fraud-prevention procedures as a reason to discriminate unlawfully against customers.

Communicating With You

We may use information to:

  • Send order confirmations

  • Send payment, processing, shipping, delivery, cancellation, return, or refund notices

  • Respond to emails, telephone calls, forms, and social-media messages

  • Provide product, ingredient, safety, policy, or service information

  • Notify you about a material change affecting an order

  • Maintain customer-support records

  • Request information needed to verify or resolve an order issue

  • Respond to privacy requests

Improving Our Website and Products

We may use information to:

  • Understand website use and customer interest

  • Measure website and campaign performance

  • Diagnose technical problems

  • Improve navigation, content, and product descriptions

  • Develop products, collections, services, and website features

  • Evaluate customer experience

  • Produce internal reporting and analysis

  • Prevent repeated website or checkout errors

  • Improve eligible Shopify-powered services

Marketing and Advertising

When permitted by applicable law and your privacy choices, we may use personal information to:

  • Send marketing emails

  • Measure promotional effectiveness

  • Personalize website content

  • Create or measure advertising audiences

  • Display advertising that may be relevant to customer interests

  • Understand interactions with advertisements across websites or services

  • Operate eligible Shopify marketing, Shop, or campaign features

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message.

Order, payment, account, safety, legal, and customer-service communications are not marketing messages and may continue when reasonably necessary.

Legal and Business Purposes

We may use information to:

  • Maintain tax, accounting, transaction, and business records

  • Enforce our Terms of Service and store policies

  • Respond to lawful requests, subpoenas, court orders, or regulatory inquiries

  • Establish, exercise, or defend legal claims

  • Protect our legal rights

  • Investigate suspected unlawful activity

  • Complete a financing, reorganization, merger, acquisition, sale, or other business transaction

  • Meet legal, regulatory, or contractual obligations

Cookies and Similar Technologies

Cookies are files or identifiers stored on or associated with a browser or device.

We and our authorized providers may use cookies and similar technologies for:

  • Website operation

  • Shopping-cart functions

  • Checkout

  • Customer accounts

  • Security

  • Fraud prevention

  • Saving preferences

  • Analytics

  • Performance measurement

  • Marketing

  • Advertising

  • Personalization

Some cookies are necessary for our store to function. Others may be optional and subject to your consent or privacy choices, depending on applicable law.

Blocking necessary cookies may prevent portions of the website, cart, customer account, Shop features, or checkout from functioning correctly.

You can manage applicable choices through the cookie banner or privacy controls displayed on our website. Browser settings may also permit you to block, delete, or limit cookies.

Clearing cookies or using another browser or device may require you to submit your preferences again.

How We Disclose Personal Information

We may disclose personal information to the categories of recipients described below when reasonably necessary.

Shopify

Shopify hosts and operates major portions of our online store and may process information needed to provide:

  • Ecommerce services

  • Checkout

  • Payment processing

  • Shop Pay

  • Shop app features

  • Fraud prevention

  • Security

  • Analytics

  • Personalization

  • Marketing

  • Messaging

  • Advertising services

  • Other eligible Shopify services

Payment Providers and Financial Institutions

Payment and transaction information may be disclosed to:

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Other payment processors

  • Payment-card networks

  • Issuing and acquiring banks

  • Digital-wallet providers

  • Authentication providers

  • Fraud-prevention providers

  • Chargeback and dispute administrators

These disclosures may be necessary to authorize payments, authenticate transactions, prevent fraud, issue refunds, and respond to payment disputes.

Shipping and Fulfillment Providers

We may disclose names, addresses, telephone numbers, email addresses, order information, delivery instructions, and claim documentation to:

  • Shipping carriers

  • Packaging providers

  • Fulfillment providers

  • Delivery insurers

  • Claims administrators

  • Related service providers

Business and Technology Providers

We may use vendors that provide:

  • Website hosting and infrastructure

  • Email delivery

  • Customer support

  • Analytics

  • Advertising

  • Fraud prevention

  • Security

  • Accounting

  • Recordkeeping

  • Product reviews

  • Forms and surveys

  • Data storage

  • Technical support

These providers may process information as needed to perform their services, subject to their agreements and applicable legal responsibilities.

Advertising and Marketing Partners

When advertising cookies, pixels, social-media integrations, Shopify Network Intelligence, or similar services are enabled, information about website activity and customer interactions may be disclosed to advertising and marketing partners.

Depending on applicable law, these disclosures may be considered:

  • A sale of personal information

  • Sharing of personal information

  • Use of personal information for targeted advertising

This legal classification may apply even when information is not exchanged directly for money.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful legal process

  • Enforce agreements or policies

  • Investigate fraud or security incidents

  • Prevent physical, financial, or legal harm

  • Protect customers, our company, service providers, or others

  • Establish, exercise, or defend legal claims

Business Transfers

Personal information may be disclosed or transferred as part of a proposed or completed:

  • Financing

  • Reorganization

  • Merger

  • Acquisition

  • Asset sale

  • Business sale

  • Bankruptcy

  • Similar transaction

Shopify Network Intelligence and Enhanced Services

Shopify Network Intelligence is enabled for our store.

When Shopify Network Intelligence is enabled, Shopify may securely process information from customer interactions with our store together with information from interactions with Shopify and other participating Shopify merchants.

Shopify may use this information to provide, personalize, improve, or measure eligible Shopify products and enhanced services made available to our store.

These services may include:

  • Fraud prevention

  • Payment-method optimization

  • Checkout personalization

  • Shop and Shop Pay features

  • Store and product personalization

  • Advertising measurement

  • Advertising audiences

  • Shop Campaigns

  • Marketing and messaging services

  • Abandoned-checkout communications

  • Other Shopify enhanced services

Other Shopify merchants do not receive direct access to Onyx & Jade Tea Company’s customer records through Shopify Network Intelligence.

Depending on applicable privacy law, certain processing involving advertising, audience creation, cross-context behavioral advertising, or personalization may be classified as:

  • The sale of personal information

  • The sharing of personal information

  • Targeted advertising

Where applicable, customers may opt out by selecting Your Privacy Choices in the website footer.

Customers may also use a recognized Global Privacy Control signal where supported and required by applicable law.

Privacy choices may be specific to the browser and device used. Customers may need to repeat their selection when using a different browser or device or after clearing cookies.

Submitting an applicable sale, sharing, or targeted-advertising opt-out request does not prevent Shopify or Onyx & Jade Tea Company from processing information when reasonably necessary to:

  • Process payments

  • Complete orders

  • Prevent fraud

  • Protect account, website, and checkout security

  • Provide requested products or services

  • Maintain shopping-cart and checkout functions

  • Handle returns, refunds, and payment disputes

  • Maintain required business records

  • Comply with legal obligations

  • Perform another activity permitted by applicable law

Sale, Sharing, and Targeted Advertising Choices

We do not sell personal information in exchange for money.

However, certain disclosures involving:

  • Advertising cookies

  • Pixels

  • Marketing platforms

  • Social-media integrations

  • Shopify Network Intelligence

  • Shopify enhanced services

  • Advertising or audience tools

  • Similar technologies

may be legally classified as a sale or sharing of personal information or targeted advertising in some jurisdictions.

Where applicable, you may opt out by selecting:

Your Privacy Choices

in the website footer.

If you visit our website with a recognized Global Privacy Control signal enabled, Shopify and our properly configured privacy tools will treat the signal as an applicable opt-out request for the browser and device used in regions where the request must be honored.

Global Privacy Control is generally specific to the browser and device sending the signal. You may need to enable it separately on additional browsers or devices.

An opt-out request does not prevent us or our service providers from using personal information to:

  • Process and fulfill an order

  • Authorize and process payment

  • Prevent fraud or unauthorized transactions

  • Protect website, account, and payment security

  • Provide customer support

  • Ship and deliver products

  • Process cancellations, replacements, returns, or refunds

  • Maintain tax, accounting, and transaction records

  • Respond to chargebacks and payment disputes

  • Comply with legal obligations

  • Provide a service requested by you

  • Use information in another manner permitted by applicable law

An opt-out request also does not automatically unsubscribe you from marketing emails. Use the unsubscribe link included in a marketing email to stop those communications.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Confirm whether we process your personal information

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of information

  • Obtain a portable copy of certain information

  • Opt out of sale or sharing

  • Opt out of targeted advertising

  • Withdraw consent

  • Limit certain uses of sensitive personal information

  • Object to or restrict certain processing

  • Appeal a decision concerning a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are not absolute.

Applicable law may allow or require us to retain or use information needed for:

  • Completing transactions

  • Preventing fraud

  • Maintaining security

  • Keeping tax, accounting, and business records

  • Handling refunds or chargebacks

  • Resolving disputes

  • Enforcing agreements

  • Establishing or defending legal claims

  • Meeting another legal obligation

Submitting a Privacy Request

Submit a privacy request by emailing:

hello@onyxandjadetea.com

Use the subject line:

Privacy Request

Include:

  • Your full name

  • Email address associated with the store

  • Order number, when relevant

  • State or country of residence

  • The privacy right you want to exercise

  • Enough information for us to locate the applicable records

We may need to verify your identity before completing the request.

Verification may involve confirming information associated with an order or customer account.

We will not request your complete payment-card number or complete card-security code to verify a privacy request.

An authorized agent may submit a request where permitted by law. We may require evidence that the agent is authorized to act and may separately verify the customer’s identity.

We will respond within the period required by applicable law.

Appeals

When applicable law provides a right to appeal a decision concerning a privacy request, email:

hello@onyxandjadetea.com

Use the subject line:

Privacy Request Appeal

Explain the decision being appealed and provide any additional relevant information.

Marketing Choices

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent necessary communications concerning:

  • Orders

  • Payments

  • Shipping

  • Product safety

  • Customer accounts

  • Returns

  • Refunds

  • Payment disputes

  • Customer-support requests

  • Policy or legal notices

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing products and services

  • Completing transactions

  • Maintaining tax and accounting records

  • Preventing fraud

  • Handling chargebacks and payment disputes

  • Resolving customer-service matters

  • Enforcing agreements

  • Complying with legal obligations

  • Establishing or defending legal claims

Retention periods vary according to:

  • The type of information

  • The transaction

  • Legal requirements

  • Operational needs

  • Fraud-prevention requirements

  • Whether a dispute, investigation, or claim exists

When information is no longer reasonably needed, we may delete, de-identify, or aggregate it, subject to applicable law and technical limitations.

Security

We use reasonable administrative, technical, and physical measures intended to protect personal information.

No method of internet transmission or electronic storage is completely secure. We cannot guarantee that unauthorized access, loss, misuse, alteration, or disclosure will never occur.

Customers are responsible for protecting their account credentials and promptly notifying us of suspected unauthorized activity.

Do not send the following through ordinary email, telephone messages, or contact forms:

  • Complete payment-card numbers

  • Payment-card security codes

  • Passwords

  • Social Security numbers

  • Government identification documents unless specifically and lawfully requested through a secure method

  • Other highly sensitive information that is not necessary to resolve your request

Children’s Privacy

Our website is not directed to children younger than 13, and we do not knowingly collect personal information directly from children younger than 13.

Products must be purchased by a person legally capable of completing the transaction or under the authorization and supervision of a parent or legal guardian.

Contact hello@onyxandjadetea.com if you believe a child has improperly submitted personal information.

International Data Processing

Shopify and other providers may process or store information outside the state, province, or country where you live.

Those locations may have privacy laws that differ from the laws where you reside.

Where required, appropriate legal or contractual safeguards may be used for international transfers.

Third-Party Websites and Services

Our website may contain links to or integrations with:

  • Third-party websites

  • Social-media platforms

  • Payment providers

  • Shipping carriers

  • Review services

  • Embedded content

  • Other external services

We do not control the independent privacy practices of those third parties.

Review the privacy notice and terms of the applicable third party before providing information or using its service.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Business practices

  • Products and services

  • Shopify settings

  • Shopify Network Intelligence

  • Applications and vendors

  • Technology

  • Privacy requirements

  • Legal or regulatory obligations

The revised policy becomes effective when posted unless a later effective date is stated.

The “Last updated” date identifies the most recent revision.

When required by law, we may provide additional notice of a material change.

Contact Information

Privacy and general questions:

hello@onyxandjadetea.com

Order support:

orders@onyxandjadetea.com

Telephone:

951-297-1264

Mailing address:

Onyx & Jade Tea Company
9701 Montgomery Blvd NE #1113
Albuquerque, NM 87111
United States