Accessibility Statement
Onyx & Jade Tea Company is committed to providing a website and customer experience that can be used by as many people as reasonably possible, including customers with disabilities.
Accessibility is an ongoing responsibility. As our website, products, and company continue to grow, we will continue reviewing opportunities to improve access to information, navigation, forms, product content, and customer support.
Our Ongoing Efforts
Our accessibility efforts may include:
- Using clear heading structures
- Writing descriptive page titles
- Adding meaningful alternative text to product and website images
- Maintaining readable text contrast
- Using understandable link and button labels
- Supporting keyboard navigation where permitted by the Shopify theme
- Avoiding unnecessary flashing or distracting movement
- Providing product information in plain language
- Reviewing forms for usable labels and instructions
- Organizing pages consistently
- Correcting accessibility issues when they are identified
Because our website uses Shopify, a Shopify theme, payment services, applications, and other third-party technology, some accessibility features may depend on systems outside our direct control.
We still welcome reports about any difficulty experienced while using those services through our website.
Need Assistance?
Contact us when you experience difficulty:
- Navigating the website
- Reading page or product information
- Using a form
- Selecting a product option
- Reviewing ingredients
- Completing an order
- Accessing a policy
- Receiving information in a more accessible format
We will make a reasonable effort to provide the information or assistance through another method.
Contact Information
Email:
Phone:
951-297-1264
When contacting us about an accessibility issue, please include:
- The page or feature involved
- The web address, when available
- A description of the problem
- The device and browser being used
- The type of assistance requested
- Your preferred method of response
We generally respond within two business days.
Feedback
Accessibility feedback helps us identify issues that may not be obvious during routine website review.
We appreciate customers who take the time to describe a problem clearly and give us an opportunity to improve the experience.
This statement was prepared for Onyx & Jade Tea Company and may be updated as the website, available technology, and accessibility practices change.