Contact Us
Contact Onyx & Jade Tea Company
Questions about our teas, Pure Honey, an existing order, payment, shipping, privacy, or wholesale availability?
Use the contact form below or reach the appropriate email address directly.
Order and Payment Support
For help with:
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An existing order
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Payment or billing questions
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An unrecognized charge
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Order verification
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Order changes
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Cancellations
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Shipping
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Tracking
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Damaged products
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Missing products
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Incorrect products
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Returns
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Refunds
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Payment disputes
Email:
We generally respond to order-support inquiries within one business day.
Include:
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Full name
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Order number
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Email address used during checkout
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Transaction date or amount, when relevant
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Clear description of the issue
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Photographs when reporting damage or an incorrect shipment
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Carrier-case information when reporting a delivery problem
Identifying a Charge
A purchase may appear on your payment-card statement as:
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ONYX JADE TEA
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SP * ONYX JADE TEA
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A similar shortened description determined by the payment processor or financial institution
Contact orders@onyxandjadetea.com when you need assistance identifying a transaction.
Protect Your Payment Information
Do not send the following by email, contact form, voicemail, or social media:
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Complete payment-card number
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Payment-card security code
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Customer-account password
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Social Security number
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Unnecessary government-identification documents
We may request non-sensitive order information when verifying or investigating a transaction.
General and Product Questions
For questions about:
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Onyx & Jade Tea Company
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Product ingredients
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Tea preparation
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Caffeine information
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Package sizes
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Pure Honey
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Website content
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Accessibility
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General company information
Email:
We generally respond to general inquiries within two business days.
Privacy Requests
For access, correction, deletion, or another privacy-right request, email:
Use the subject line:
Privacy Request
Include:
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Full name
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Email address associated with the store
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Order number, when relevant
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State or country of residence
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The privacy right you want to exercise
Do not include complete payment-card information.
Wholesale Inquiries
For cafés, retailers, hotels, hospitality businesses, gift shops, corporate gifting, and other wholesale opportunities, email:
We generally respond to wholesale inquiries within two business days.
Include:
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Contact name
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Business name
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Business type
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Business location
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Website
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Social-media pages
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Products of interest
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Estimated opening order
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Intended use
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Requested timeline
Damaged, Missing, or Incorrect Orders
Contact orders@onyxandjadetea.com within five calendar days of recorded delivery.
Include:
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Full name
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Order number
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Description of the issue
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Photograph of the shipping label
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Photographs of the shipping package
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Photographs of all items received
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Photographs clearly showing damage, opening, leakage, or an incorrect product
Keep the product and original packaging until the issue has been reviewed.
Before Sending a Return
Do not mail a product back without written authorization.
Tea and honey are food products, and an unauthorized return does not guarantee acceptance, replacement, or refund.
Our mailing address is not automatically an authorized return address.
Review our Shipping & Returns page before requesting a return.
Telephone
951-297-1264
When leaving a message, include:
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Full name
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Telephone number
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Order number, when applicable
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Reason for the call
Do not leave complete payment-card information in a voicemail.
Mailing Address
Onyx & Jade Tea Company
9701 Montgomery Blvd NE #1113
Albuquerque, NM 87111
United States
This is a mailing address.
It is not:
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A public storefront
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A walk-in customer-service location
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A production facility
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An automatic local-pickup location
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An automatically authorized return address
Contact Form
Complete the form below and provide enough information for us to route and answer your request accurately.